Deal Pack Blog

Robocalls and Compliance

In early April, the Senate Commerce Committee approved a bill which will move forward in cracking down on unwanted and illegal robocalls. After 13 bills failed to diminish robocalls, Senators John Thune and Ed Markey introduced the Telephone Robocall Abuse Criminal Enforcement Act (TRACED), which will allow up to $10,000 in fines to be assessed per illegal call. The Federal Communications Commission (FCC) will also be able to press charges against the companies behind these calls. According to the FCC, the most complaints they receive are those pertaining to unwanted robocalls. It is said that both the FCC and The Federal Trade Commission have not done enough to prevent the solicited calls as the numbers have risen in the years since it was brought to their attention. To combat this, the two agencies will take action against “spoofing” or disguising robocallers phone numbers to look local. If no significant action is taken moving forward, FCC Chairman Ajit Pai stated that they will “consider regulatory intervention.”

To remain in compliance at all times, Deal Pack Pro’s integrated customer relationship management system, CyclCRM, asks its potential customers to verify their phone numbers in accordance to send and receive messages as well as other forms of communication. Our legal disclaimer not only prevents unwanted solicitation but allows for better communication between the company and the customer.

Interested in how Deal Pack Pro or CyclCRM can keep you compliant? Call our support line today at 1(800)526-5832 and one of our support technicians would be more than happy to provide you with a demo.

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