Mindlessly sending unwanted and unknown calls to voicemail with the touch of a button is anything but uncommon. An email can easily get lost in waves of spam mail that floods inboxes everywhere. However, with an average of 93% of texts getting opened within 3 minutes of being received, texting is without a doubt the most effective way of communication. Texting offers a pivotal opportunity in the world of collections, but does it also segue into worries and concerns about compliance issues with the Telephone Consumer Protection Act? To answer that question: Not with Deal Pack.

Deal Pack gives you the option to send texts to an unlimited queue of customers with the click of a button. Though you can send friendly reminders, offer customers to pay by text, or even have a two-way conversation, all means of SMS communications can cease in an instant. At any moment, the customer has an option to opt out of receiving texts. Once they reply “stop,” Deal Pack will automatically recognize the account as restricting SMS and will no longer allow that form of communication. The remarkable thing about this is that it happens instantaneously without a collector needing to manually update the status themselves. This eliminates human error and will prevent any unwanted texts being sent, which in turn will prevent a $500- $1,500 fine per text by the TCPA.

It is a no-brainer that effective collections techniques and staying compliant are imperative for any dealership. These key points go hand in hand with Deal Pack. To learn more about Deal Pack, or to get signed up for any of our SMS features, please contact our support staff toll free at 1-800-526-5832.