By Amir Dabiri - August 4, 2015
Customer feedback is essential to every business. Obtaining consumer insight is an invaluable opportunity for your company to identify areas in need of improvement. This coupled with your positive responses to expressions of dissatisfaction is the recipe for a successful business.
It’s important to know what’s going on with your customers – ignoring their perceptions doesn’t help anyone. The internet and social media are popular outlets for consumers to communicate their experiences both good and bad. Listening and resolving issues builds positive relationships and establishes trust. A happy customer is a loyal customer, generating repeat business and productive word of mouth advertising.
Understanding how your clients think gives you the opportunity to provide better customer service. Finding and fixing root causes will lead to reduced costs and improved customer satisfaction. Your competitors will find it difficult to get your customers to defect when you develop a strong relationship.
Tracking and following up with customer complaints is crucial for building your business. Deal Pack Pro Dealer Management Software provides this very important tool to give you the competitive edge.
ABCoA is a Software-as-a-Service company dedicated to the subprime industry. Our cloud-native ecosystem handles every part of business operations - improving productivity, security and accuracy, while consolidating vendors and reducing costs.
Since 1983, ABCoA has helped buy here pay here used car dealerships and subprime finance companies eliminate duplication, remain compliant, and achieve success with complete, customer-driven software and dependable support. Customers properly using Deal Pack have never lost an IRS audit.
Recently awarded Top Online Accounting Software for Deal Pack, ABCoA continuously elevates the standard for software in the subprime industry and helps customers grow through our commitment to quality, innovation, and service. Headquartered in Jacksonville, Florida with employees across four states, we remain family-owned and operated.
To learn more about ABCoA, visit www.abcoa.com.
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