Deal Pack Blog

Common questions when setting up recurring credit card payments

Usually, when you set up recurring credit card payments within Deal Pack, you would set these up ahead of the payment date for the ease of not having to worry about it in the future. Occasionally, you will have a customer that comes in to make a credit card payment and decides that they want to set up recurring payments for their own ease. Maybe you just started offering this, or maybe they were not aware of or able to participate in this option before. Instead of charging your customer’s card and then setting up the recurring payments, you decide to knock out two birds with one stone. You set your customer up for recurring payments starting today and from now on, then click on the “Online Payment” button. What do you find? It tells you that there aren’t any new payments to import. The reason for this is that recurring credit card payments in Deal Pack are run early in the morning on date that they are supposed to be run. Although you entered today’s date as the recurring date for this customer, all recurring credit card payments have already been taken care of and accounted for. You have missed the window for this payment to be automatically run today. No worries though, all you need to do is take today’s credit card payment manually and the recurring credit card payment will be ran next time it’s due automatically. If you have any questions on this process, please call our Support Team at 1-800-526-5832.

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